Frequently Asked Questions
Find answers to common questions about our products and services
Are L.A. Girl products cruelty-free?
Yes, L.A. Girl is a proud cruelty-free brand. We do not test our products or ingredients on animals.
How do I find the right concealer shade?
We recommend using our online shade finder or referring to the undertone descriptions (cool, warm, neutral) listed on each product page.
Are your products vegan?
While many of our products are vegan, some may contain ingredients like beeswax or carmine. Please check the ingredient list on specific product pages.
Can I change or cancel my order after it's placed?
To ensure fast delivery, orders are processed quickly. Please contact customer support within 30 minutes of placement to request changes.
Do you offer professional discounts for MUAs?
Currently, we offer competitive pricing for all customers, but stay tuned to our newsletter for exclusive pro-community updates.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking link to monitor your package's progress.